Plain English, no fine-print games. Cancel any time, pause if you need to, upgrade whenever suits you.
Last updated: 1 January 2026
No lock-in, no exit fees. Cancel any time, pause if you need a break. Refunds only when we've actually mucked something up. Everything else — annual, monthly, upgrades, downgrades — is spelled out below in plain English.
Cancel any time from inside the app. Your access continues to the end of the current paid month, then stops. We do not offer partial or prorated refunds for the unused days of a mid-cycle cancellation — you've already had the value of that month.
You pay for ten months and get twelve. If you cancel partway through the year, your access continues to the end of the paid twelve months, then stops. We do not refund the unused months. If you'd rather pause than cancel, see below.
Not ready to leave, but need to stop paying for a while? Pause your subscription for up to 3 months in any 12-month period. While paused: no charges, and read-only access to your data (stocktakes, reports, historic orders). To pause — go to Settings → Billing, or email billing@barloapp.co.uk.
Upgrade from Starter to Pro at any time from inside the app. Upgrades take effect immediately. You'll be charged the pro-rated difference for the remainder of the current billing cycle.
Downgrades take effect at your next renewal date — so if you're on Pro and drop to Starter halfway through the month, you keep Pro features until the month ends, then the plan switches. We don't refund the difference for the remaining days on the higher tier.
Every plan starts with a 14-day free trial, no card required. If you decide not to continue, do nothing — the trial expires and no money changes hands. If you do subscribe, the paid subscription starts the day the trial ends.
We only offer refunds where we've fallen short of what we promised — for example, a service outage that materially prevented you from using Barlo for an extended period. Email billing@barloapp.co.uk with the details and we'll get back within one working day.
If a payment fails we'll retry a few times and email you. If it's still not paid after 7 days, your account is paused (read-only). You can settle the balance any time to restore full access. We don't kick anyone off without warning.
Please email us before raising a chargeback with your bank. In almost every case we can sort the issue directly and quicker than a chargeback would. Fraudulent or unresolved chargebacks may result in the account being closed.
You can delete your account any time from Settings → Account. When you do, your data is retained for 30 days in case you change your mind, then permanently deleted. Export your CSVs before you delete if you need to keep the numbers.
Anything not covered here, or think we should cover? Email billing@barloapp.co.uk and we'll come back within one working day.